Team Newell

Businesses were hit hard by the COVID-19 pandemic, and unfortunately, the years following have continued to strain owners, employees and

When we conducted our 2nd Annual Economic Survey of businesses in Northern Central Ohio, 34.1% of respondents identified inflation as the single greatest threat to their companies. Not only were the rising costs of goods and services expected to pose a challenge to growth, but rising production costs were seen as a concern as well.

Exceptional customer service has always been a critical component of success in every business. However, post-pandemic, the need for customer